Refund policy

Last updated: November 7, 2026

Cancellations

You can cancel your order free of charge until we accept it, including pre-orders, for a full refund. Email support@redjar.in with your order number as soon as you can.

Your order is accepted when we start preparing it and set aside your share of the batch. After that, it can't be cancelled.

If we ever have to cancel your order (for example, if a batch doesn't meet our standards), we'll tell you and refund you in full.

Returns

Our pickles are food, so we can't accept returns or exchanges for change of mind, taste or a wrong selection.

Damaged, leaking or wrong items

Please tell us within 48 hours of delivery at support@redjar.in with:

your order number;
photos and a video of the jar, the outer box and the shipping label (an unboxing video is best). Please send the original, unedited files: we may ask for the file itself or another angle;
and keep the jar and packaging until we've resolved it.

Once we've checked it, we replace the item or refund it, your choice where possible.

Refunds

Refunds go back to your original payment method through Razorpay. We start approved refunds within 2 business days; banks usually take 5–7 business days to show them.

This policy does not limit any rights you may have under Indian consumer protection law.

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