Privacy policy

Last updated: November 7, 2026

RED JAR ("we") respects your privacy. This policy explains what we collect, why, and your rights under India's Digital Personal Data Protection Act, 2023.

Personal information we collect

When you place an order: name, phone, email, delivery address, order details and payment status. Never your card, UPI PIN or bank password: only Razorpay handles those.
When you send a bulk request or the contact form: name, phone, email, PIN code and your message.
When you use Notify me: name, email, phone and your consent.
When you write a review: name, rating, review text and any photos you add.
When you browse the site: device, browser, pages viewed and approximate location, through cookies.

How we use your personal information

To make, ship and support your order, and send order and delivery updates.
To answer your requests.
To tell you about launches and news, only with your consent.
To improve the website and measure our ads.
To meet legal and tax requirements.

How we disclose personal information

We share only what each service needs: Shopify (runs our store), Razorpay (payments), courier partners (delivery), Google (analytics, Google Shopping and ads), Meta (Facebook and Instagram shop and ads), Judge.me (reviews) and our email services (Shopify Email, Klaviyo). We never sell your data. Some of these services store data outside India, with appropriate safeguards. We may disclose data when the law requires it.

Cookies

Essential cookies keep your cart and checkout working. Analytics and advertising cookies help us improve the site and our ads. You can block or delete cookies in your browser; the store still works without the optional ones.

Your rights and choices

Unsubscribe with the link in any email, or tell us at any time.
Withdraw your consent for marketing at any time.
Access, correction and deletion: ask us for a copy of your data, or to correct or delete it. Some order records must be kept as long as tax law requires.
Complaints: contact our Grievance Officer. If you're not satisfied, you can approach the Data Protection Board of India.

Security and retention of your information

We keep your data only as long as needed for the purposes above or as the law requires. It's protected by Shopify's and Razorpay's security, and only we can access it.

Children's data

Our store is for adults. We don't knowingly collect data from children under 18 without a parent's consent.

Contact

Grievance Officer: Naga Lakshmi Surya Prakasam (Proprietor)

Email: grievance@redjar.in
Phone: +91 81257 48523.

We acknowledge requests within 48 hours and resolve them within one month. You can find our other contact details in our contact information policy.