Cancellation & Returns

At Red Jar, our homemade pickles are prepared with care on a made-to-order basis. This policy explains how we handle cancellations, returns, damaged products and refunds.

1. Order Cancellation

Once an order has been placed and successfully paid for, cancellation is not permitted, except where required by applicable law or otherwise agreed by Red Jar. Please verify your order details before completing payment.

2. Returns and Exchanges

We do not accept returns or exchanges for change of mind, incorrect product selection or personal preference. However, if you receive a damaged, leaking or incorrect product, please contact us for assistance.

3. Reporting a Product Issue

Please report damaged, leaking or incorrect products within 24 hours of delivery. Email support@redjar.in with your order number, a brief description of the issue, and clear photographs or videos showing the product and packaging.

We recommend retaining the original packaging until the issue has been reviewed. The 24-hour reporting period helps us investigate delivery-related issues and does not limit statutory consumer rights.

4. Resolution of Complaints

After reviewing the complaint and supporting evidence, Red Jar may offer an appropriate resolution depending on the circumstances. This may include replacement of the affected product, refund of the affected product amount, or another mutually agreed resolution. All resolutions are subject to applicable law.

5. Refund Processing

Approved refunds will generally be initiated through the original payment method. The time taken for the amount to appear in your account depends on the payment provider and your bank. We will communicate relevant refund details once initiated.

6. Orders Cancelled by Red Jar

If Red Jar is unable to fulfil an order due to product unavailability or other unforeseen circumstances, we will notify the customer and arrange an applicable refund for payments received.

7. Contact Us

For cancellation, replacement or refund assistance, email support@redjar.in. For general enquiries, contact hello@redjar.in.

Last updated: 2 November 2026